Frequently asked questions

We want to make sure you have the answer to every question you may have about our superior windows and doors.

If you don’t find the answer to your question here please don’t hesitate in calling us on 01403 732822 or using our contact form. We will get right back to you with an answer.


What are your most popular door designs?

The styles we sell the most of are:

  • Frenchay
  • Dowr
  • Osberton
  • Staverton
  • Moreton
  • Chadlington

The style of doors or windows you choose is a completely personal thing, although there are particular types which are natural partners for specific types and ages of home. For example most people with Georgian homes will choose sash windows while those will cottage style properties will choose casement windows. But of course the choice is absolutely yours.

How much do timber windows cost?

There’s no getting away from the fact that timber windows cost more than UPVC in the first instance. But when you take into consideration the guarantees we offer and the life span you can expect the cost differential becomes less of an issue.

Of course there’s also the fact that timber windows will add significant value to your home as well as making it easier to sell.

Also and most importantly you should also consider the pleasure you will derive you’re your beautiful and virtually maintenance free timber windows.

Has Timber Windows won any awards?

We are pleased to say that we have won more awards than any other window and door company, ranging from awards for the quality of our products to the way we run our business.

We won the award for National Window Specialist of the year within a couple of years of launching the company.

A Grand Designs ‘Loves’ award for our Contemporary Entrance Doors, from The National Grand Designs show 2011.

2012 Chelsea Flower Show with an ‘Outstanding Presentation’ award for our Kitchen Orangery

Cranfield University Business Schools ‘Bright Sparcs’ Award for Best Use of Technology by a Business.

Will real wood windows and doors add value to my home?

In a choice between UPVC and real wood windows, there is really no contest. Wood complements the character of properties and enhances their charm, while buyers are actively put off by UPVC.

There is no doubt that wooden windows and doors will increase the saleability and price of your property while UPVC will depress it.

Do I need to find someone to install the windows for me?

No absolutely not. We handle every aspect of making and installing your new windows. We have a specialist team of installers who will install your windows and doors quickly, professionally and with the minimum of disruption.

Do the Timber Windows products come with any guarantees?

Fungal & Insect: 30 years

Sealed Unit: 10 years

Hardware: 10 years

Workmanship: 10 years

Paint: 8 Years

Stain: 5 years

Do you supply untreated or unpainted windows and doors?

No we don’t.

Our windows and doors require minimal maintenance and last for years because our preparation, staining and painting processes are the key to their longevity.

Firstly the timber receives a preservative treatment, followed by a coat of primer, finished by two coats of micro-porous paint ensuring your windows and doors can stand up to the worst the British weather can throw at them.

How often do new timber windows need to be redecorated?
Wood stain will need restaining about every 5 years and the microporous paint will last at least 8 years before needing to be repainted and even then the process is very quick and simple.
What is the lead time for new doors and windows to be delivered?
Normally the lead time is around 6 to 8 weeks from survey to installation but we will give you more accurate timing at the quotation stage.
What payment terms do you offer?

Our terms are:

  • We ask for a 50% deposit at the time of order
    40% is payable when the  manufacturing is completed
    The final 10%  is due on installation.

You’ll find the payment terms on the quotation, so you can easily check when the payments are due.

Your deposit is insured and is protected under The Timber Assured guarantee scheme.

How can I see your range?

Please visit us in our showroom at:

Unit 1, Blunts Yard
Newbuildings Place
Dragons Green Road
Shipley
Horsham
RH13 8GQ

Here you’ll find examples of our range of doors and our casement and sash windows and discuss what you’re looking for.
We look forward to welcoming you